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In the UK financial services and retailing sectors there is a clear anomaly between the numbers of females employed and their representation at management levels. The aim of this study is to investigate the nature and significance of factors that actively enable the career development of female managers in these contexts, in organisations with an above industry average representation of female managers.

A cross case analysis of seven organisations, four from the financial services sector and three from the retail sector, forms the basis of the empirical evidence. In total 62 management interviews and 87 focus group participants contributed to the development of the case studies.

Recognition of the business benefits of a managerial gender mix at a senior organisational level emerges as a significant enabler, as does the congeniality of the organisational context in terms of transformational management styles and supportive organisational cultures that limit reliance on impression management in career development. In more practical terms, flexible working arrangements as well as accessible training and development opportunities for all employees, emerge as an important enablers of career development for female managers.

The results highlight the importance of the key human resource policies and their application by operational managers.

By adopting a cross‐industry study, the paper highlights that, while different barriers may exist for female career progression in each sector, a similar set of enabling factors are common to the organisations studied, regardless of sector specificity.

Given the emphasis in today's environment on customer focus, stakeholders’ interests, public‐sector organisational performance and other methods of assessment are employed to address issues in the new public management and prevailing managerialism in measurement of public‐sector organisations around the world. Therefore, many public‐sector organisations have been encouraged to implement benchmarking as one way of satisfying the government's requirement that public organisations provide best‐value services. In order to achieve best‐value services in public‐sector organisations, benchmarking is considered to be a vital management tool and benchmarking has been used widely in private‐sector organisations. This paper focuses on providing a critical view of benchmarking to provide best‐value services to taxpayers and local businesses. The paper emphasises that, in order for benchmarking to be successful in public‐sector organisations, it is important to have a full commitment to continuous improvement, an ability to learn from others, and a commitment to implement improvement.

The purpose of this article is to understand how academics in management deal with the concept of generation in the workplace. We begin by conducting an interdisciplinary literature analysis, thereby elaborating a conceptual framework concerning generational diversity. This framework consists of four levels of analysis (society, career, organisation and occupation) and three dimensions (age, cohort and event/period). We then conduct a meta-analysis using this conceptual framework to analyse papers from the management field. The results from this analysis reveal the existence of a diversity of generational approaches, which focus on the dimensions of age and cohort on a societal level. Four factors seem to explain these results: the recent de-synchronisation of generational dimensions and levels, the novelty of theoretical models, the amplification of stereotypes by mass media and the methodologies employed by researchers. In sum, this article contributes to a more realistic view of generational diversity in the workplace for both academics and practitioners.

There is an essential link between the success of hospitality organizations and the availability of appropriate labor resources, making employee attraction a critical concern for the industry. The purpose of this chapter is to investigate the role of work experience, both inside and outside the hospitality industry, in shaping students’ attitudes toward hospitality careers. The study was conducted on the group of 338 undergraduates and graduates enrolled in tourism and hospitality studies in Poznan, Poland. The findings suggest that work experience displays a stronger relationship with preferred than with perceived job and organization attributes. It is also related to perceptions of hospitality career attractiveness both in the long and in the short run as well as to intentions to apply for a job after graduation. The results underline the importance of providing students with quality work experience by the hospitality industry stakeholders as it can influence future career decisions.

The purpose of this paper is to analyse how formal mentoring programmes may enhance female mentees' career development, particularly in a case study of a major high street bank.

Empirical case study work, from mentees' and mentors' points of view, on the evaluation of a pilot formal mentoring programme for the career development of females is discussed. The two stage evaluation encompasses gender issues such as the impact of gender imbalance and the nature of ambition, together with mentoring issues such as expectations and development of the programme.

Overall, it is found that the mentoring programme is considered, in different ways to mentees and mentors, to be highly successful. Further, it can offer benefits to mentors too. Although females' self‐perceptions, gendered values and perceptions of management and leadership can often impede the career development of females, effective, formal mentoring can be seen to offset such impediments.

The main inference is that effective formal mentoring can actively bolster females' management career development. The case evaluation exposes a series of good practice points in formal mentoring programmes. Capitalising on these points, organisations can enable females' development in management roles.

The paper acts to support greater gender equity in females' career development in management in the UK finance sector, conceptually and practically.

In 1979, the UK set the standard on which the universally recognised ISO 9000 series was based. Part of the rationale for the creation of a generic quality assurance standard was that it would supplant the need for independent customer inspections, avoid duplications of audits, and coordinate the various national approaches to quality standards. Ironically, however, as the award has grown internationally, there has been a corresponding growth in the number and type of quality standards available to UK organisations. This paper reviews the development of sector‐based quality assurance standards in the UK leisure, hospitality and food industries and draws conclusions on the extent to which the various standards can be aligned. It is found that whereas industry‐specific standards in the food industry dovetail with generic standards, there is a degree of overlap in the hospitality and leisure sectors.

While there are many articles in the popular press and practitioner journals concerning the Millennials (i.e., who they are and what we need to do about them), the academic literature on the subject is more limited. This chapter (1) extensively reviews this literature as published in practitioner, popular press, and academic journals across disciplines including psychology, sociology, management, human resources, and accounting education, and (2) surveys the generational study literature to determine what, if any, rigorous empirical studies exist to support (or refute) the existence of a distinct Millennial generational cohort. While the popular press is voluminous when it comes to avowed generational differences between Millennials and their predecessors, there is a paucity of peer-reviewed, academic, empirical work in the area and most of the latter suffers in some way from the overarching problem with generational research: the linear relationship between age, period, and generation that results in these variables being inherently entwined. However, even absent strong empirical evidence of a unique generational cohort, the literature offers extensive suggestions about what to do about the Millennials in our classrooms and work places. This chapter better informs accounting faculty about the traits of the current generation of accounting students that are supported by empirical research versus claims made in the popular press. It argues for a more reasoned “continuous improvement” approach to Millennials while offering some classroom suggestions for accounting faculty members.

Notwithstanding the emergence of hospitality education around the world, the hospitality industry itself has struggled to establish a talent pipeline of young ambitious managers. Typically, only 30% of hospitality students are predicted to develop their careers within the hospitality industry, while the remainder will relocate to other industries such as retail, banking and consulting. Although this manifestation has been globally documented, most studies have simply adopted a quantitative approach in defining this phenomenon; hence, despite its scale being appreciated, less attention has been paid to defining the underlying causes which drive this concern. This study contributes to this issue by interviewing 18 students at three key stages of their practical placements, namely, pre-, during and post their placement, drawing on the ‘Principles of a Sustainable HRM ROC framework’. This chapter concludes with significant findings from which some recommendations have been formulated.

Almost every country around the world has been focusing on food safety in intense and multifaceted ways. The use of Hazard Analysis Critical Control Points (HACCP) is widely accepted as a food safety management system. This paper investigates the success factors of HACCP practices with reference to the domains of food production, processing and delivery. A literature review of food safety and management articles was conducted. Using the keywords search, the online Emerald Database was used and a total of 102 journal articles were identified between 1994 and 2007. The study examined a list of 20 success factors. Results show that “food regulations”, “role of the industry”, “government policies and interventions”, “training on food safety and hygiene”, and “food contamination and/or poisoning” share the spotlight as being the most critical factors for HACCP practices in organisations. Future research could investigate a holistic paradigm that incorporates the success factors and aligns HACCP measures for attaining safety performance goals.

The purpose of this paper is to report on a seminar sponsored by the Academy of Management's Gender in Management Special Interest Group, which comprised discussions on aspects of diversity policy, initiatives, and programme development within Bank of Scotland, National Australia Group UK, and BBC Scotland, and also academic and industry presentations.

The report is based upon observations, notes and discussions on a range of issues relating to diversity in organisations.

The seminar highlighted practitioner perspectives of diversity management – both for staff development and for the development of a customer base in the case of banks, by actively encouraging business from female entrepreneurs and by aiming to make mainstream financial products appropriate for both female and male customers.

This report brings together a number of interesting and important themes linked to improvements in female recruitment and development.